Shipping & Return

Shipping Policy and Official Shipping Couriers

As a responsible company, Ownta.cn is trying the best to provide the safest and fastest shipment for you. Please read the following shipping policy carefully before you make an order from our web site: http://www.ownta.cn

1. Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.

2. We usually ship out the order to your given address in within 24 hours since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it .

3. If you have special requirements about the declare description and the declare value on the delivery invoice, please write a special note when you checkout online. Otherwise, our packing department will write a corresponding description and declared a corresponding value as default. We will not be responsible for orders confiscated which caused by declare description and declare value.
4. When you received the parcel, please check carefully before you sign your name on the delivery invoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new parcel or the missed parts to you.

5. DHL, UPS, Fedex, USPS, Hong Kong Registered Airmail and EMS are the official courier partners of Ownta.cn, and Ownta.cn also build a long term cooperation relationship with DHL, UPS and EMS. So we can provide our customer the most competitive shipping cost to delivery to all around the world. We always provide the best shipping service for our all valued customers. Believe Ownta.cn, choose the most famous courier - DHL, UPS, FedEx, USPS, Hong Kong Registered Airmail and EMS, we promise to ship all goods to you in time, no damage, and absolutely lowest price.

6. We use DHL as our default courier, because it is famous, trustable and fast, all orders will ship from Hong Kong directly if no special notes. If you have special request for the courier, you can write a special note when you checkout, or email you requests to our service team: cs@ownta.cn , we'd like to help you anytime.

You can choose the shipping method on our checkout page, there are usually 5 kinds of shipping method:
Express Shipping
This shipping method is the fastest available. Delivery times are between 3 - 5 business days to all major destinations. Shipping cost vary with item, it depends on product weight and delivery destination. We provide best discounted shipping cost for DHL and UPS, especially for heavy packages. If you choose Express Shipping, then, we usually ship out by DHL or UPS.There are absolutely lowest price.

Standard Shipping
Standard shipping includes Registered Airmail and Normal Airmail and USPS, they take a bit longer than express shipping but costs less. Delivery times are between 15 - 30 business days to all major destinations. Shipping cost vary with item, it depends on product weight and delivery destination. Registered Airmail only can ship goods below 2.0kg, it will come with tracking number, You can track your package online within 5 business days after we sent the package to Hong Kong Post Office. Normal Airmail without tracking number, you can check the shipping date in our system notification. USPS will come with tracking number after 5 business days from our ship out notification, you can track it on http://www.usps.cn

Free Shipping
Products with the Free Shipping sticker enjoy zero shipping costs regardless of your location or item quantity. We choose the shipping method most appropriate for your package size and destination. Order amount more than USD 50 will ship by Registered Airmail with tracking number, otherwise, we will ship out by Normal Airmail without tracking number. Liquid goods only can ship out by Registered Airmail or Normal Airmail Calculate Shipping Costs.


Calculate Shipping Costs
Shipping Costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping.

Custom Taxes & Other Fees
Duty & tax (custom charges), handling fee, service cost and storage, are EXCLUDED from the total amount you are paying for shipping cost. For tax and duty charges, it is advisable that you refer to your local custom authorities as they could provide you the updated rates charges for imports to your country destination.

Ownta.cn will not be responsible for any extra charges incurred by the courier company or the local custom, to get your package delivered to you. Customers responsible for all customs charges before the release of parcels from the local custom office.

If your package is stuck at the custom, please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package to be release.If you require any documents such as invoice, please do inform us and we will provide it to you.

It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and i-Pmart will not be responsible for losses or damages if the package being confiscated as purchases will be done at customer's own risk & responsibility.

It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination/delivery.

To estimate shipping cost for any product item, please click the "Estimate Shipping Cost" button under "Product image" on "Product details page", choose your "Country", then, our shipping system will display all available shipping methods with costs and delivery time.

To estimate shipping cost for combination of items, please click "add to cart" button on products page, and then, click "Shopping cart"link to redirect to "Shopping cart" page, there is a "Estimate Shipping Cost" function.

1, Our Official Courier Partner: DHL
For more than 35 years, DHL has built the world's premier global delivery network by trailblazing express shipping in one country after another. Over 220 countries and territories later, DHL is the global market leader of the international express and logistics industry. DHL specializes in providing customers with innovative and customized transportation solutions from a single source.

2, Our Official Courier Partner: UPS
Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

3, Our Official Courier Partner: FedEx
FedEx Corporation Today's FedEx is led by FedEx Corporation, which provides strategic direction and consolidated financial reporting for the operating companies that compete collectively under the FedEx name worldwide: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, FedEx Custom Critical, FedEx Trade Networks and FedEx Services.

4, Our Official Courier Partner:EMS
Depending on the special advantage of China Post and its own efforts, China EMS has established a continuously growing network, which links the world, covers the whole nation and connects rural areas with cities. The network now reaches over 200 countries and regions and up to 2000 domestic cities. The company now employs over 20,000 professional courier staff and more than 15,000 specialized courier collection and delivery vehicles. With the help of China Postal Airlines, the company has established an overnight flight concentration and distribution network with Shanghai as the hub, which helps fulfill next-day delivery in over 200 cities in China. The company has also established an information platform covering 318 domestic cities, more than 200 processing centers nationwide, among which the over 20,000 Shanghai EMS Processing Center, the 30,000 Beijing center and 37,000 Guangzhou center have begun to run.

5, Our Official Courier Partner:USPS
In the more than two centuries since Benjamin Franklin was appointed our first Postmaster General in 1775, the Postal Service™ has grown and changed with America, boldly embracing new technologies to better serve a growing population. We hope you enjoy exploring our rich history. The history of the United States Postal Service is rooted in a single, great principle: that every person in the United States – no matter who, no matter where – has the right to equal access to secure, efficient, and affordable mail service.

6,Our Official Courier Partner: Hong Kong Post
Established in 1841, Hong Kong Post enjoys a proud heritage and a long history of serving the community of Hong Kong. Since operating as a Trading Fund in 1995, Hong Kong Post has managed to reinvent itself as a dynamic, customer-focused and market-oriented service organization. Leveraging our extensive retail and distribution networks and a strong brand, we have grown beyond the traditional postal service to providing a wide and comprehensive range of services in the logistics supply chain, at the same time diversifying into new markets. We pledge to provide accessible, reliable and value-for-money postal services.

Ownta.cn, DHL,UPS, FedEx, USPS, Hong Kong Registered Airmail and EMS
For more information, please visit DHL official site: http://www.dhl- usa.com, UPS official Site: http://www.ups.com, FedEx official site: http://www.fedex.com, EMS official site: http://www.ems.com.cn/english-main.jsp, USPS official site: http://www.usps.com and Hong Kong Post official site :http://www.hongkongpost.com/

Should you have any questions about the shipping method, please free to contact us online, or email to cs@ownta.cn

Return policy

Before returning items to us, please read and follow the instructions below. You can also Live Chat with our Customer Support online, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Ownta.cn reserves the right to charge a handling fee on all returned products.

1. All returns must be sent back within 7 days of receipt of the item (We will tracking online for your order) . We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Our LiveChat Support or "Contact us" form.

2. Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

Full Refund Policy For Return Products

Full refund means the order total cost except payment transaction fees. It must meet all following articles:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact any barcode affixed on products or package.
3. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
5. The Order Number must not be written on the original manufacturer's packaging or box. Please write the Order Number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

6. Full refund only available for Default defective reasons, just like can not work or operation error and so on. For item problems which not caused by default defective reasons may only got partial refund or exchange or repairing service.

Partial Refund Policy For Return Products

If the products can’t meet the articles above, for example: accessories missing, usage, damage or loss due to human errors etc. we are responsible for partial refund only. For the refund amount, it is depend on our professional test result. Ownta.cn. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

We can process returns and refunds only for items directly purchased from and fulfilled by Ownta.cn. For more information about refunds, please check below.

If you used an Ownta.cn .gift certificate/card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.

Restock fees for undefective items?

If the items which returned back are not default defective, then, we will charge upto 30% of original product cost as the restock fees, the restock fees won't refund. So, please make sure read the product description carefully, and contact us before you ship the item back. Our technicians will try their best to help you resolve the problem, and in this case, can save both of our time and money.

Who pay the return shipping cost?

Customer need to pay the shipping cost first, and once we got the return package, our engineers will tested it, if it is really default defective and the same problem as customer return description, then, we will refund the shipping cost to customer. For those not default defective problems, customer need to pay shipping cost and we will not refund the original shipping cost.

How long does it take to receive my refund?
Within 24 hours since your return request is approvaled (only in working days).

How will my refund be issued?

If you paid by...

Your refund will go to...

... after your return is processed

Moneybooker

Your Moneybooker Account

24 hours

Bank account

Ownta.cn Balance Account

24 hours

Paypal

Your Paypal Account

24 hours

WestenUnion or MoneyGram

Ownta.cn Balance Account

24 hours

Promotional certificate

No refund issued

N/A


How are refunds calculated?
The amount of your refund depends on several factors:

1. Items that meet our Full Refund will receive a full refund.

2. Items that do not meet Full Refund, will receive only Partial Refund, partial refund amount depends on the situation for the defective or other reasons.

3. Transaction fees are not refundable.

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